Turbo Jumbo Charge is an NGO which fundraises from partners and usage of motor sports activities in fundraisings for the purposes of conserving Ecosystem by planting trees in the vast Mt. Elgon Forest. The NGO was allocated a total of 200 acres of land in...
Marked annually on 15th October annually since 2008, Global Handwashing Day seeks to advocate for the need to wash hands with soap and clean water in order to reduce diseases and importantly, save lives. This year's focus was on the link between Handwashing and food:...
Citizen Service Delivery Charters are public agreements between citizens and the organisation that give a systematic approach to meeting the expectations and standards in the realm of service delivery. They outline the rights and responsibilities of customers and the procedure to follow if an organization...
” It takes 12 positive customer experiences to make up for one negative experience.” Celebrated annually on the first full week of October since 1987, Customer service week is an international celebration that seeks to acknowledge the importance of customer service and the people who serve...
On 7/12/2022, a team from LVNWWDA led by the Chairman Board of Directors Hon. Julius Bakasa Wasike, HSC held a meeting with the Governor Busia County: H.E Dr Paul Otuoma, to discuss the progress of projects undertaken by the Agency in Busia County. H. E Dr....
Lake Victoria North Water Works Development Agency led by the Chairman Board of Directors Hon. Julius Bakasa Wasike, HSC is undertaking Governors visits to its Counties of jurisdiction (Kakamega, Bungoma, Busia, Trans Nzoia, Vihiga and Nandi) to discus the progress of its projects with respective...
From 30th November to 2nd December 2022, LVNWWDA joined other stakeholders in the water sector and beyond e.g., representatives from the whole of East Africa, the Ministry of Water, Sanitation and Irrigation, the East African Business Council, WIWAS, Kenya Water Industry Association, UNICEF, KIPYA etc....
LVNWWDA culminated the customer service week on 7th October by celebrating ISO- recertification: ISO 14001:2015(EMS) and ISO 9001:2015(QMS). The event held within the agency’s premises from 9a.m to 1p.m was graced by the Ag.CEO Eng. Samson Peter Gongi, Managers, junior staff and support staff. The Agency's...
As the world marked World AIDS day on 1st December, staff of Lake Victoria North Water Works Development Agency commemorated the day by pinning red ribbons on their shirts: to represent support and solidarity for those living with HIV and to remember those who have...
Stakeholder's communication and effective complaints management play a pivotal role in enhancing improved customer service delivery. Through effective complaints resolution, an organization is able to achieve customer satisfaction. To achieve this, from 28th to 29th November, the Agency's Public Complaints Resolution Committee led by it's Chairperson...
