Who We Are

Our Background

Lake Victoria North Water Works Development Agency (LVNWWDA) is one of the eight Water Works Development Agencies established under the Water Act 2016 section 65(1), as part of the reforms in the water sector with the mandate of development of water and sanitation infrastructure projects within their respective areas of jurisdiction on behalf of the national government. The Agency was established on 26th April, 2019 through gazette notice no. 28.

Our Mandate

The main mandate of the Agency is to undertake development of water and sanitation infrastructure projects within its area of jurisdiction on behalf of the national government.

Mission & Vision


“To develop, maintain and manage Water and Sanitation Infrastructure for increased provision of adequate, safe, affordable and accessible services in our area of jurisdiction.”


‘’To be an Agency of excellence in provision of water and sanitation services for all in our area of jurisdiction’’



Our Values

Lake Victoria North Water Works Development Agency is guided by the following set of fundamental values that shape its culture as it seeks to achieve leadership in quality service delivery:

  • Integrity: The organization will endeavor to operate above Agency in all its operations
  • Quality Services:  The organization will endeavor to provide services that meet the expectations of its customers.
  • Good Governance:  The organization will conduct its affairs in a transparent and accountable manner; and seek stakeholder participation in decision-making process..
  • Team Spirit: The organization will seek to have an organization built on teamwork and high level of discipline.
  • Environmental Protection:  The organization will remain a committed advocate of sustainable environment in all its dealing.
Objectives & Strategies

Objectives and Strategies

Strengthen Institutional Capacity through:

(a)Empowering staff

(b)Introducing Information communication Technology (ICT)

(c)Instituting good governance practices:

(d)Improving Team working in Board and across Board area

Improve Institutional Sustainability.

(a)Increasing revenue collection:

(b)Improving Financial management and systems:

(c)Reducing UFW/NRW:

Improve Service Coverage through:

(a)Effecting Asset Transfer:

(b)Increasing Sanitation coverage:

(c)Seeking for funds for Peri-urban and Rural Projects:

(d)Improving Service Delivery

(e)Improving Water and Sewage Effluent Quality:

Strengthen Institutional Partnerships through:

(a) Strengthening partnerships and reduce project ownership conflict:

(b) Harmonizing Development Plans:

Strengthen Institutional Image through:

(a)Improving Stakeholders Communications:

(b)Developing and implement a CSR Policy:

(c) Improving Customer relations:

Mainstream Cross – cutting Issues through:

(a) Instituting dialogue on Bill of Rights;

(b) Implementing  Gender,  HIV/AIDS, and Disability  policies:

(c) Implementing MDGs and Vision 2030 policies:

(d) Reducing impact of Environmental degradation:

Lake Victoria North Water Works Development Agency is committed to contributing to the Vision 2030 by proactively soliciting for finance and involving private actors in water and sanitation service provision and ensuring efficient and effective management of resources placed at its disposal.

Quality Policy Statement

Lake Victoria North Water Works Development Agency is committed to creating value that is sustainable by ensuring the provision of adequate, quality and affordable water and sanitation services that in turn promotes socio-economic progress in our area of jurisdiction.

The Board shall do this by:

  1. Establishing quality objectives at the beginning of every financial year based on the corporate strategic plan which shall be monitored and reviewed periodically.
  2. Establishing water and sanitation infrastructural development, maintain and manage.
  3. Seeking to understand and exceed the needs and requirements of customers and interested parties.
  4. Ensuring all activities of the Board are aligned to statutory and regulatory requirements and strategic plan.
  5. Continually measuring, analysing and evaluating the effectiveness and efficiency of quality management system for continual improvement.
Geographical Coverage

Lake Victoria North Water Works Development Agency (LVNWWDA) serves six counties in the Western and part of North Rift regions of Kenya with an estimated population of about 6.5 million people.

The Counties include:

  1.  Kakamega County
  2. Bungoma County
  3. Vihiga County
  4. Busia County
  5. Trans-Nzoia County
  6. Nandi County
Core Business of The Agency

The specific functions of the Lake Victoria North Water Works Development Agency as per the Water Act 2016 are —

  1. Undertake the development, maintenance and management of the national public water works within its area of jurisdiction;
  2. Operate the waterworks and provide water services as a water service provider, until such a time as responsibility for the operation and management of the waterworks are handed over to a county government, joint committee, authority of county governments or water services provider within whose area of jurisdiction or supply the waterworks is located;
  3. Provide reserve capacity for purposes of providing water services where pursuant to section 103, the Regulatory Board orders the transfer of water services functions from a defaulting water services provider to another licensee;
  4. Provide technical services and capacity building to such county governments and water services providers within its area as may be requested; and
  5.  Provide to the Cabinet Secretary technical support in the discharge of his or her functions under the Constitution and this Act.
Water Service Providers

The Board has appointed five Urban Water Service Providers for direct provision of water and sanitation services in the various urban areas within its coverage. The Water Service Providers include:

a) Nzoia Water Services Company: serving the towns of Kitale, Webuye, Kimilili and Bungoma.

b) Western Water Services Company: serving the towns of Kakamega, Busia, Mumias, Butere and Nambale.

c) Amatsi Water Services Company: serving Luanda, Majengo, Chavakali, Kaimosi, Maseno University and Mbale.

d) Kapsabet Nandi Water and Sanitation Company: serving Kapsabet town and its environs

News Feed

LVNWWDA Launches its Third Strategic plan for the Period 2019-2024
Laker Victoria North Water Works Development Agency on the 28th ...
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Meeting Of The Board Of Directors With Management
Meeting of the Board of Directors with management of Lake ...
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